EPFO Allows Settlement of Physical Claims Without UAN in Death Cases: What You Need to Know

Settlement of Physical Claims Without UAN in Death Cases: Temporary Measure by EPFO

EPFO Settlement of physical claims without UAN: WSL/2020/ClaimsettlementwithoutUAN-clarication(E25432) /1208
EPFO Settlement of physical claims without UAN: WSL/2020/ClaimsettlementwithoutUAN-clarication(E25432) /1208

Introduction

The Employees’ Provident Fund Organization (EPFO) has released a new circular addressing the settlement of physical claims without the Universal Account Number (UAN) in death cases. This temporary measure aims to expedite the release of benefits to beneficiaries in situations where Aadhaar seeding is not feasible. This article provides a detailed overview of the circular, including its key points, procedural updates, and implications for employees and beneficiaries.

Summary of the Circular

The Employees’ Provident Fund Organisation (EPFO) has issued a circular (No. WSU/2020/ClaimsettlementwithoutUAN-clarification(E25432)/1208 dated 17 May 2024) allowing field offices to process physical claims without seeding Aadhaar in death cases as a temporary measure, subject to the approval of the Officer-in-Charge (OIC) after due diligence to confirm membership and claimant genuineness. This aims to address difficulties faced due to inaccurate/incomplete member details, unavailability of Aadhaar in pre-Aadhaar cases, deactivated Aadhaar, or technical errors in Aadhaar validation. The OIC must record verification details in an e-office file to prevent fraud. These instructions apply only when UAN data is correct but Aadhaar data is inaccurate/incomplete; otherwise, field offices must follow JD SOP guidelines to rectify UAN data and seed/validate Aadhaar.

Circular Details

Overview

  • Circular Number: WSL/2020/ClaimsettlementwithoutUAN-clarication(E25432)/1208
  • Date Issued: 17 May 2024
  • Reference Letters: Circular No WSU/2020/Claim settlement without UAN-clarification/914 dated 24.09.2020

Summary of Updates

Background and Issues Addressed

The circular was issued in response to difficulties faced by field offices in processing claims due to issues with Aadhaar seeding in death cases. Challenges include:

  • Inaccurate or incomplete member details in Aadhaar.
  • Unavailability of Aadhaar for pre-Aadhaar death cases.
  • Deactivated Aadhaar.
  • Technical errors in validating Aadhaar from the UIDAI database.

These issues have led to delays in the timely release of benefits to beneficiaries, necessitating an alternative approach.

Temporary Measure for Claim Settlement

The EPFO has decided to allow the processing of physical claims without seeding Aadhaar as a temporary measure. Key conditions include:

  • Approval Requirement: Claims must receive approval from the Officer-in-Charge (OIC) in an e-office file, documenting the verification details confirming the deceased member’s identity and the claimant’s genuineness.
  • Due Diligence: The OIC must perform all necessary due diligence to prevent fraudulent withdrawals.
  • Applicability: This measure applies only to cases where UAN details are correct, but Aadhaar details are inaccurate or incomplete.

Adherence to JD SOP Version-2

For cases where Aadhaar details are accurate, but UAN details are not, field offices must follow the instructions in Para 6.9 and 6.10 of JD SOP version-2 dated 26.03.2024. This involves rectifying UAN data, seeding, and authenticating Aadhaar as per the earlier circular dated 24.09.2020.

Key Takeaways

  • Temporary Measure: Allows physical claims without UAN in death cases with OIC approval.
  • Verification Required: Thorough verification and due diligence to ensure the legitimacy of claims.
  • Specific Applicability: Applies only where UAN details are correct, but Aadhaar details are incomplete.
  • Strict Adherence: Field offices must adhere to JD SOP version-2 for cases with correct Aadhaar but inaccurate UAN details.

Verbatim Article

Below is the exact text from the government circular for those who require precise information:


EMPLOYEES’ PROVIDENT FUND ORGANISATION

MINISTRY OF LABOUR & EMPLOYMENT. GOVERNMENT OF INDIA

Head Office

Bhavishya Nidhi Bhawan, 14. Bhikaiji Cama Place, New Delhi- 110066

17 MAY 2024

No: WSL/2020/ClaimsettlementwithoutUAN-clarication(E25432) /1208

To

All ACC (HQ) Zones,

All ACC (Zones)

All Regional PF Commissioner/Officers-In Charge (All RO’s/DOs)

Sub: Settlement of physical claims without UAN-reg

Ref: Circular No WSU/2020/Claim settlement without UAN-clarification/914 dated 24.09.2020.

Madam/Sir,

With regard to the instructions issued vide the above circular, certain references have been received from the field offices intimating their inability to seed and authenticate Aadhaar in death cases due to inaccurate/incomplete Member details in Aadhaar, unavailability of Aadhaar in respect of pre-Aadhaar death cases, deactivated Aadhaar, technical error in validating Aadhaar from UIDAI database, etc. Further, the above said physical claims could not be processed by the Field Offices, leading to avoidable delay in the timely release of benefits to such beneficiaries.

In view of the difficulties being faced by the field offices and given the fact that Aadhaar details cannot be corrected/updated after the death of the Member, it has been decided that henceforth, in all such death cases, processing of physical claims without seeding Aadhaar may be allowed as a temporary measure but ONLY with the due approval of the OIC in an e-office file duly recording the details of verification done to confirm the membership of the deceased and the genuineness of the claimants. This may be carried out among other actions of due diligence, as deemed fit by the OIC, so as to avoid any fraudulent withdrawals.

The above instructions would apply only to those cases where the details of the member are correct in UAN but inaccurate/incomplete in Aadhaar database. Wherever, the data in Aadhaar are correct but inaccurate/incomplete in UAN, the instructions issued in Para 6.9 and 6.10 of JD SOP version-2 dated 26.03.2024 will be strictly adhered to by the field offices to rectify the data in the UAN, seed & validate/authenticate the Aadhaar so as to comply with the instructions as issued in the earlier Circular dated 24.09.2020 vide reference, without any deviation whatsoever,

(This issues with the approval of CPFC)

MSKVV Satyanarayana

ACC, WSU


Frequently Asked Questions (FAQs)

What prompted the EPFO to issue this circular?

The circular addresses the challenges field offices face in processing claims due to issues with Aadhaar seeding in death cases, aiming to expedite the release of benefits.

What conditions must be met for physical claims without UAN?

Claims must receive OIC approval with documented verification details and thorough due diligence to confirm the membership of the deceased and the genuineness of the claimants.

Does this measure apply to all death cases?

No, it applies only to cases where UAN details are correct, but Aadhaar details are inaccurate or incomplete.

What should be done if Aadhaar details are correct, but UAN details are inaccurate?

Field offices must follow the instructions in Para 6.9 and 6.10 of JD SOP version-2 dated 26.03.2024 to rectify UAN data, seed, and authenticate Aadhaar as per the earlier circular.

Additional Instructions

Employees and beneficiaries should carefully read the circular and follow the outlined procedures. For any queries, refer to the FAQs section or contact the relevant EPFO office for assistance.

Meta Description

“EPFO introduces a temporary measure to settle physical claims without UAN in death cases, addressing Aadhaar seeding issues. Learn more about the updated procedures and compliance requirements.”

By ensuring clarity and accessibility, this article aims to keep employees informed about the critical updates in the EPFO’s claim settlement process.

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